Privacy Policy
Last Updated: April 7, 2026
This Privacy Policy explains how MaisonCrest ("MaisonCrest," "we," "us," or "our") collects, uses, shares, and protects information when you visit our website, use our services, place an order, communicate with us, or otherwise interact with us. This Privacy Policy applies to information collected through our website, customer service channels, marketing communications, and other related services (collectively, the "Services").
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.
Table of Contents
- Changes to This Privacy Policy
- Information We Collect
- How We Use Information
- How We Share Information
- Additional Information for Certain U.S. Residents
- Your Privacy Rights and Choices
- Accuracy and Security
- Retention of Personal Information
- Children's Privacy
- Automated Processing
- Third-Party Websites and Services
- Contact Us
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the "Last Updated" date above. Your continued use of the Services after any changes are posted means you accept the revised Privacy Policy.
Information We Collect
We collect information directly from you, automatically through your use of our Services, and in some cases from service providers, partners, and other third parties. The categories of information we may collect include:
| Category | Examples |
|---|---|
| Identifiers | Name, email address, mailing address, phone number, account login details. |
| Commercial Information | Order history, products viewed, items purchased, shipping details, returns, and payment-related information processed through payment providers. |
| Internet or Network Activity | IP address, browser type, device identifiers, referring pages, browsing behavior, site interactions, cookies, and usage data. |
| Geolocation Data | Approximate location derived from IP address or shipping information. |
| Communications | Customer service inquiries, emails, chat messages, quote requests, reviews, and other communications you send to us. |
| User Content | Photos, videos, design notes, product feedback, and any content you choose to upload or submit. |
| Inferences | Preferences, interests, and purchase tendencies based on your interactions with our Services. |
How We Use Information
We may use the information we collect for the following business and commercial purposes:
| Purpose | How We Use Information |
|---|---|
| Order Fulfillment | To process payments, fulfill orders, arrange delivery, coordinate installation or white-glove services, and provide order updates. |
| Customer Support | To respond to inquiries, troubleshoot issues, manage returns, and deliver customer service. |
| Account Management | To create, maintain, and secure your account and preferences. |
| Site Improvement | To analyze how our website is used, improve functionality, monitor performance, and enhance the shopping experience. |
| Marketing and Personalization | To send promotions, personalize product recommendations, and show advertising that may be more relevant to you, subject to applicable law. |
| Security and Fraud Prevention | To protect our business, customers, and website from fraud, abuse, unauthorized transactions, and other harmful activity. |
| Legal Compliance | To comply with legal obligations, resolve disputes, enforce our terms, and protect our rights. |
How We Share Information
We may share information with service providers, logistics partners, payment processors, technology vendors, analytics providers, customer support partners, advertising partners, affiliated companies, and other parties as necessary to operate our business and provide the Services. We may also share information when required by law, in connection with a business transaction, or with your consent.
| Recipient Category | Reason for Disclosure |
|---|---|
| Service providers and vendors | Hosting, analytics, communications, fraud prevention, payment processing, customer support, and operational support. |
| Shipping, freight, and delivery partners | To coordinate delivery, installation, scheduling, and order completion. |
| Marketing and advertising partners | To measure campaigns, deliver advertising, and better understand audience engagement. |
| Professional advisors and legal authorities | To comply with legal requirements, enforce our rights, and respond to lawful requests. |
| Successors in a business transaction | In connection with a merger, acquisition, financing, reorganization, or sale of assets. |
Additional Information for Certain U.S. Residents
Certain U.S. state privacy laws may provide residents with additional rights regarding personal information. If those laws apply, you may have rights such as requesting access to your personal information, correcting inaccurate information, deleting certain information, obtaining a portable copy of certain information, or opting out of certain processing activities.
In the last 12 months, we may have collected the categories of personal information listed in this Privacy Policy from sources such as: you directly, your use of our website, our service providers, analytics providers, advertising partners, social media platforms, and other third parties that support our business operations.
| Category of Personal Information | Category of Recipient | Purpose |
|---|---|---|
| Identifiers | Service providers, delivery partners, analytics and advertising partners | Order fulfillment, customer support, fraud prevention, analytics, and marketing. |
| Commercial Information | Service providers, delivery and logistics partners | Purchasing, shipping, returns, and support. |
| Internet or Network Activity | Analytics, technology, and advertising partners | Website performance, analytics, personalization, and advertising measurement. |
| Geolocation Data | Service providers and analytics providers | Regional customization, fraud detection, and operational support. |
| Communications and User Content | Service providers and customer support partners | Customer service, review management, and quality assurance. |
We do not sell personal information for money in the traditional sense. However, some privacy laws may define certain advertising, analytics, or cookie-related disclosures as a "sale," "sharing," or use for targeted advertising. Where required by law, you may have the right to opt out of those activities.
Your Privacy Rights and Choices
Depending on where you live and subject to applicable law, you may have the following rights:
| Right | Description |
|---|---|
| Access | You may request information about the personal information we maintain about you. |
| Correction | You may request correction of inaccurate personal information. |
| Deletion | You may request deletion of certain personal information, subject to legal exceptions. |
| Portability | You may request a copy of certain personal information in a portable format, where applicable. |
| Opt-Out | You may opt out of certain marketing communications and, where applicable, targeted advertising or related data-sharing practices. |
| Non-Discrimination | We will not discriminate against you for exercising privacy rights granted by applicable law. |
To exercise a privacy rights request, please contact us using the information below. We may need to verify your identity before processing certain requests. You may also designate an authorized agent where permitted by law.
You can also opt out of promotional emails by clicking the unsubscribe link in our emails. If you receive text messages from us, you may opt out by following the instructions in the message, such as replying STOP where applicable.
Accuracy and Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and accurate.
Retention of Personal Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill transactions, maintain records, comply with legal obligations, resolve disputes, and enforce our agreements.
Children's Privacy
Our Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.
Automated Processing
We may use automated tools to help analyze website activity, personalize content, detect fraud, and improve our Services. We do not use solely automated decision-making to make decisions that produce legal or similarly significant effects on individuals unless permitted by applicable law.
Third-Party Websites and Services
Our Services may contain links to third-party websites, services, or applications. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies before providing them with your information.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
| privacy@maisoncrest.com | |
| Phone | 800-000-0000 |
| Mailing Address | 1 Chase Corporate Drive Suite 400, Birmingham, AL 35254 |