MaisonCrest offers shipping methods based on the size, weight, and handling needs of each item. Smaller items may ship by parcel, while larger furniture and specialty pieces may ship by freight or a scheduled delivery service.

Shipping timelines may vary by brand, craftsmanship lead time, finish selection, and final destination. Estimated delivery windows are shown when available on the product page and during checkout.

• Parcel orders may arrive faster and usually do not require an appointment.
• Large furniture may require a scheduled delivery window.
• Some items may ship directly from the maker or supplier.
• Delivery methods can vary across items within the same order.

You can review order updates by signing in to your MaisonCrest account and visiting your order history. When tracking details are available, they will appear within your order summary.

For freight and scheduled deliveries, our team or delivery partner may also contact you directly to confirm appointment details.

Because many MaisonCrest pieces are made to order, specially finished, or prepared quickly for shipment, changes and cancellations may only be possible for a limited time after purchase.

Contact us as soon as possible if you need help. Once an item has entered production, custom processing, or shipment preparation, cancellation may no longer be available.

If your order arrives damaged, incomplete, or with visible delivery concerns, please inspect it promptly and contact MaisonCrest as soon as possible.

• Take clear photos of the item, packaging, and shipping label.
• Keep all original packaging until the issue is reviewed.
• Share your order number and a short description of the issue.

Our support team will review the situation and help guide the best next step, which may include replacement parts, a replacement item, or another resolution when applicable.

Eligible items may be returned within the approved return window listed in our policy. Some products are not returnable, including many made-to-order, final sale, oversized, personalized, hygienic, or brand-restricted items.

Return approval, packaging condition, timing, and item category can affect whether a refund, restocking fee, or alternate resolution applies. Please review the MaisonCrest return policy for full details before purchasing.

Yes. Our team can help with sizing questions, finish selections, material guidance, shipping expectations, and general product support before you purchase.

For the best assistance, include the product name or link, the room you are furnishing, and any specific questions you would like answered.

Not every item includes white-glove delivery. Service levels vary by product, warehouse origin, supplier, and carrier capabilities.

Some items may ship curbside, some may ship parcel, and others may include upgraded scheduled delivery. When available, the delivery method is typically shown on the product page or at checkout.

Yes. Designers, architects, builders, and other qualified professionals can contact MaisonCrest for trade-related support, sourcing help, and project assistance.

If you are working on a client project, reach out with your brand, project needs, and product list so our team can better assist you.