Returns and Exchanges
Received an item that’s damaged or missing parts? We’re here to help. Please visit our Damaged or Missing Items section for support and next steps, and we’ll work to make it right.
Returns Made Simple
Changed your mind? Most items may be returned within 30 days of delivery, although some exclusions apply. Certain product categories, including mattresses and large appliances, may have their own return guidelines.
For complete details, please review our Return Policy.
To begin a return:
- Log into your account and go to My Orders
- Select Return Item
- Choose your preferred return and refund option
After your return is submitted, you’ll receive a confirmation email with step-by-step instructions and any return labels you may need.
Return Shipping Fees
Return shipping costs are generally deducted from your refund and may vary depending on your location and the size of the item being returned.
Small Parcel (UPS/FedEx): Print your return label and take the package to a nearby approved drop-off location.
Large or Oversized Items: Once your return is requested, we’ll arrange pickup through a specialized carrier at a time that is convenient for you.
Refund Options
In most cases, you may choose between store credit or a refund to your original payment method. Processing times may vary. Please review our Refund Policy for additional information.
Canceling a Return
If your plans change, you may request to cancel your return through your account. Please note that if a carrier has already been scheduled, they may still arrive for pickup. If that happens, simply let them know the return has been canceled.
Mattress Returns
Select mattresses include a 100-night trial period. If you’re not fully satisfied within that time, you may request a return.
Store credit may be issued at no cost.
Refunds to the original payment method may include a fee, typically between $49 and $99.
Please note that mattress toppers, crib mattresses, air mattresses, and open-box mattresses are not eligible for this policy.
Exchanges
Once your returned item is received and inspected, store credit is typically issued within 24 hours, while refunds to the original payment method usually take 3–5 business days.
You may place a new order either before returning your original item or after your refund has been processed.
Please note that some payment methods, including certain financing options, may not qualify for store credit refunds.